My monitor has a coloured patch on the screen.

 

Firstly try degaussing the monitor by either pressing the degauss button, or by selecting degauss in the menu (if you have either of these options). If this fails to work (or you don’t have these options) try switching off the monitor for fifteen minutes, and then switching back on. You may need to repeat this several times to clear the fault, however if there are still patches, this problem could also be caused by electrical interference, or a nearby magnetic field. Try moving ALL electrical equipment (i.e. phones, printers, fans, speakers etc) away from the monitor, one at a time. After moving each item, see if degaussing lessens the effect. However, if after moving all equipment well away from the monitor, and this still has no effect try moving the monitor away from a wall, if it is near a wall (problems can be caused by radiators, or objects on the other side of walls). If the problem persists, the monitor may be faulty.

 

My monitor screen appears to be pulsating.

 

This problem is generally caused by electrical interference. Try moving ALL electrical equipment (i.e. phones, printers, fans etc) away from the monitor, one at a time. After moving each item, see if it affects the ‘pulsating’ effect. If after moving all equipment well away from the monitor, and the problem is still present, try moving the monitor away from a wall, if its near a wall. If the problem persists, the monitor may be faulty.

 

Why are there 2 fine horizontal lines on my monitor?

 

This is explained in the user manual. On a Trinitron or Diamondtron screen, there will be either one or two very thin, dependant on screen size, horizontal lines across the screen. These are called tension wires, and are present in all Trinitron and Diamontron CRT’s. It is down to the technology of the monitor, and not a fault.

 

My monitor has a ‘ghosting’ effect on the picture.

 

Are you using an SVGA extension lead? This is usually the problem, try replacing it with a new one, remember, the better the quality the less chance of ghosting or signal loss. The signal leads supplied with Taxan monitors as ‘original equipment’ are manufactured to a very high standard.

 

Is there still a problem?

 

Have a look in the general FAQ, or if you have already looked there, and it appears that your monitor is faulty, please call our maintenance company Repairtech Ltd.- the telephone number is 01926 810030. Please ensure you have the model and serial number ready at the time of calling. They will be able to arrange the repair or replacement of your monitor.